When will I receive my order?

Due to the impact of COVID-19 on flight availabilities, we are currently only able to ship to NZ twice a week. This means all NZ orders may take 3-5 working days longer than our standard shipping times - quoted below - to reach you. We’re sorry for any inconvenience caused and appreciated your patience during this time.

Orders are dispatched from our Sydney warehouse. Delivery times will depend on whether your item(s) are currently in stock. Orders received before 12pm AEST will commence processing the following working day.

The approximate delivery times below include packing and dispatch.

If your order has not been received within the above time frames, please contact Customer Service and quote your order number.

How much will shipping cost me?

All website orders are shipped at no charge. There is no minimum purchase required.

How can I track the progress of my order?

Once your order has left our warehouse, you will be emailed your invoice. Your invoice number can be used to track your order via Toll by clicking here. If you have any further questions, you can contact our Customer Service team

My item is on back order. When will I receive it?

Out of stock  items will be placed on back order and supplied as the stock is available. ETAs for back ordered items may vary. If you would like an ETA on your item, please contact Customer Service and quote your order number.

What if I'm outside Australia or New Zealand?

Cengage Australia also has the distribution rights within Papua New Guinea and Fiji.
Currently, orders can only be placed on our website for customers within Australia and New Zealand. If you would like to place an order from Papua New Guinea or Fiji, please contact our Export team.