COVID - Deliveries to school addresses will be held

Orders sent to all school addresses in Australia (including NSW) & New Zealand, for orders placed on or after 24/3 will be held at our warehouse. These orders will then be dispatched at a time so that the goods arrive very early into the period once school recommences in your respective states (& NZ).

We are doing in this in an effort to minimise failed deliveries due to no one being on premises.

But our school will have someone there to sign during business hours, how do I get my order sent to my school address?

If your school will definitely be attended during this time, you can take below action/s to override this.

Is your account linked to a school invoicing account?  You can tell this is the case if your address is not editable on the checkout screen (it is set as the school address). If this is the case, when you complete an order, please enter an order number beginning with 'DN' and we will automatically release it

My account is not linked to a school account (e.g. I can edit the address field) - If you are not linked to a school invoicing account and want the goods delivered to a school address immediately, do not click the checkbox which says "This is a primary or secondary school address"

I want to order on my school account, but have it sent to a home address. How do I do this? 

Orders placed on school accounts have the address set on checkout. Please complete your order as normal (do not enter an order number beginning with DN). Please email customer service - anz.customerservice@cengage.com - quoting your order number. Your order number will begin with 'EC' and will be on the order confirmation screen and your receipt email. Please advise the home address you want this order to be sent to.

How much will shipping cost me?

All website orders are shipped at no charge. There is no minimum purchase required.

When will I receive my order?

Orders are dispatched from our Sydney warehouse. Delivery times will depend on whether your item(s) are currently in stock. Orders received before 12pm AEST will commence processing the following working day.

The approximate delivery times below include packing and dispatch.

If your order has not been received within the above time frames, please contact Customer Service and quote your order number.

How can I track the progress of my order?

Once your order has left our warehouse, you will be emailed your invoice. Your invoice number can be used to track your order via Toll by clicking here. If you have any further questions, you can contact our Customer Service team

My item is on back order. When will I receive it?

Out of stock  items will be placed on back order and supplied as the stock is available. ETAs for back ordered items may vary. If you would like an ETA on your item, please contact Customer Service and quote your order number.

What if I'm outside Australia or New Zealand?

Cengage Australia also has the distribution rights within Papua New Guinea and Fiji.
Currently, orders can only be placed on our website for customers within Australia and New Zealand. If you would like to place an order from Papua New Guinea or Fiji, please contact our Export team.