How can you contact us or raise a concern or complaint about how we have collected, used or disclosed your personal information?
You may contact us to update your personal information, or request access to the personal information that we hold about you by emailing firstname.lastname@example.org. You may also contact us via the Contact Us link on our website, https://cengage.com.au/contact-us, by phone on 1300 790 853, or by writing to us at the address listed below.
If you have concerns or would like to make a complaint about the way that we have collected, used, stored or disclosed or otherwise handled your personal information, please contact our Privacy Steward:
Level 7, 80 Dorcas Street
South Melbourne Vic 3205
Our Privacy Steward will endeavour to:
- Provide an initial response to your query or complaint within 3 business days; and
- Investigate and attempt to resolve your query or complaint within 30 business days.
If you are not satisfied with the outcome you may contact us again or may wish to contact the Australian Privacy Commissioner in writing at the following address:
Australian Privacy Commissioner, OAIC, GPO Box 5218, Sydney NSW 2001